Read the reviews below to see the experience other people have had when dealing with customer service from CheapTickets.
I tried to reach a live agent on the 3 customer service numbers several times with NO LUCK
Every time I entered the last 4 of my credit card they said they couldn't find the booking.
Every time I entered the itinarary number they said they couldn't find the booking.
What is going on with reachability????
Worst service ever! If I do not receive an e-mail with a phone number that will reach a real person without waiting more than 2 minutes, I will cancel my reservations (I have trip insurance) and tell everyone I know to NEVER EVER use CheapTickets of Trip Network, Inc. I assume that you read these comments often so I expect to receive an e-mail within 24 hours.
On August 26th, 2016 - I scheduled a last minute vacation with Cheap Tickets to Puerto Rico.Within less than two hours my husband checked the weather in Puerto Rico and there was a hurricane going on. I immediately cancelled the trip by phone.The $1722.57 has since been refunded to my account, but now I see Jet Blue is coming back to my account and billing me for the two tickets. Jet Blue representative stated Cheap Tickets never cancelled the airline tickets. Now I have a charge on my account for a trip I never took for a total of $1145.60. Now I am unable to get in touch with cheap tickets corporate office to correct this human error.
This is the worst company I have ever dealt with. There is no customer service number available with a live person even tho they advertise a half a dozen of them. Thanks them I am stuck sleeping in my car in a strange city with 2 small children. Never again will I ever use this sorry excuse of a business again
Cheap tickets is ridiculous.
I called the 800 number and having a hard time speaking to these people.
Obliviously they are not American , they are from the Philippines and it is very hard to understand "Henry"
This quite frankly is disgusting! I called for a simple question and transferred 4 times. 32 minutes later.
I suggest never using them!
After being placed on hold for 2 hours, my flight that they changed was never issued by the airline. The representative hung up on me. After numerous attempts to call and talk to a supervisor, with no luck, I gave up for today. I will be calling corporate to file a complaint and seek legal help. They took my money and was never issued a flight or a refund. That is fraud and illegal. I advise others ton do the same.
I am so angry with cheap tickets, I usually don't pre pay for a hotel but like a sap I did. I realized after making the reservation that it was the wrong location and also not the room I originally requested. Called them back to explain what happen and not only will they not transfer to the room I requested they are trying to make me pay additional money!!!! I am not happy and will never use them again.
I am very disappointed with the service I received when I booked my ticket and also when I called and spoke to your agent Lynn on 3/5-16.
This is a poor service with untrained staff to resolve my issues.
I will never book through Cheapticket again and regret have some soLoisy customer service and poor management skills.
Flying to&from San Juan for a cruise and the cruise/travel agent just informed me I have to be on board by 8:30, even though it doesn't leave til 10,but the flight arrives at 8. So would likely miss my cruise, because of this lack of info. So just learned that ANY changes made on my flight reservations, whether I change the dates, times, us one part of the tic and not the other, or wait to use on a later date, will cost me $275. Don't travel/fly often, so when I do I bargain shop my tics. I've 90% of the time use 3rd parties like cheap tickets and never had such charges and poor customer service. And the customer service isn't bad as far as the people on the line its the multiple on holds, the inability to understand their English(call answered in some other country),and lie you wait time I 2minutes. Was on hold for almost an hour. Will never use this site again. And the worst part is I purchased these tics for me and a friend, so now I have to tell them the flight I picked for us are useable. Its pay the cancel/change fee $275(airline fee $200/cheap tickets fee$75) plus any fare differences on top of the $301 that was paid for the round trip tics. And that adds up to . So pay this or give this company and the airlines
Hi I want to ask about my ticket.. I'm Moodelyn Murillo.. My ticket number is # I want to rebooking my ticket.. Actually I missed my flight last July 18 2015
And my return ticket is August 3 2015.... Can I rebook my ticket? And what is the procedure to rebooking my ticket? Please help me
Most of your customer service is trying to sell promotions rather than to HELP. Nobody answers the phones, automations, promotions and sales. When I did get someone he was in El Salvador and hardly spoke English. I see why your ratings for customer support is so low. No help at all. . .
On the phone now with Cheaptickets. They did not inform me that a flight was changed and I missed my flight. I had to buy another whole flight out to Fort Lauderdale from Fresno - Then when I contacted CS the person helping me had United Airlines cancel the WHOLE flight, not just the flight out, and so now I have to buy a flight back!! DO NOT USE CHEAPTICKETS! IT IS NOT CHEAP! IT IS A RIP OFF!! Now all the time I have waiting for my new flight will be spent trying to salvage my trip. Absolute RIP OFF!!
I booked a return airfare to London on line in December 2013 for a Virgin Atlantic flight in May 2014. When I arrived at Sydney International airport in May 2014 I was told that Virgin Atlantic stopped flying from Sydney to London a few weeks earlier than my proposed paid for flight. The staff from Virgin Atlantic couldn't have cared less and neither could CheapTickets. I had accommodation and travel plans booked so I went to the Flight Centre Travel Company at the airport who got me on the first flight out of Sydney for London. So I had to pay again! Now I am faced with having to phone CheapTickets to get a refund. The are US based and I am Australian based. They're difficult to get on the phone. Don't book a thing with CheapTickets it will cost you a terrific holiday, added stress and double the cost.
I spent hours on your website yesterday
Simply trying to make a flight reservation
The website did not work
When I called to make a reservation on the phone
The person could not even get me the same flight that was on the website and wanted to charge me more money
Whole experience was a complete waste of time hours wasted and I had to call the travel agent to make my plans
Please never book tickets on this cheaptickets!!. I have spend total 3 days (daily 8 to 9 hours) to speak with them. My ticket is reissued by United airlines due to flight cancel, but cheaptickets agnets not able to do the same. I have spoken with atleast 10 representatives each one will take minimum 1 hour time (to connect the call it will take another hour, call will drop in between and they never call back even if you give number) issue is not resolved. they are unable to solve the issue. Total I have spend 24 - 26 hours only with cheaptickets before my travel date.
