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Recent experience with Geek Squad very negative. I received a laptop as a gift for Christmas 2010 and the spouse purchased the extra warranty for protection. Began having keypad issues after only 6 months, waited another couple before taking the computer in to store, they took it in for "investigation", had it for 4 days and the verdict was, no problem detected while in the store, so they could not send it off for repai. However, I had problems the day I took it in and the day I picked it up once home and daily since then. They tried to sell me the $279 package to take care of "infections" and the like. I thought we had spent enough of this and I have purchased lots of protection. I called back to discuss it, they continue to say that their records indicate that their staff checked it thoroughly in the store and found no problems except "infections", still can't send it off. They say it's a "software" problem, not hardware. So I asked for manufactures phone # and called them. I was transfered 2x and disconnected, then called back to hear that they are closed for the day. Lot's of run around. Seems odd to me that I have problems DAILY with my keypad, yet they have it for days, claim to run "several checks" on it and it never had the problem while in their care. I am VERY unhappy with the service and with Toshiba. I keep getting "pass the buck" and my computer still has a serious problem. The warranty will run out in Dec. of 2011. I'm sure at that time the story will be "sorry, it is no longer under warranty". Buyer beware!!! I think it's a joke. I don't have the time to keep working at this. Next time, I'll buy elsewhere.


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