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Our local store is FANTASTIC and customer service is always outstanding. However, we recently placed an order online which turned into a DISASTER. Our order was for approximately 250.00 USD. Our receipt indicated the correct amount and the receipt they emailed also indicated this amount. However, when we checked on the status of the order the next business day we had been charged 4,500.00 USD???????? This caused an overdraft on our account. I called immediately and spoke to Joel in the Philippines who cancelled the order but no-one could explain why a 97c item was now being billed at $21.00. Then to ensure we weren't charged an overdraft fee I called the bank. They said OfficeDepot (OD) had to confirm that the amount would be released. I called OD back and got Fiona in Guyana who said (after 40 minutes on the phone) that she had lodged my request with the Resolution Center and someone would call within the next 4 hrs. After 5hrs and no call I ended up calling our local store where the manager has finally taken care of the matter. Thanks Susan!!! We will be sure to NEVER order online again.


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