Flag Northwest Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I tried to book a flight yesterday but I wanted to make sure I sat near my husband on return flight (his flight was made in Brussels and he was arriving to Amsterdam 3 days before me but we were returning again.) The reservation person couldn't find his flight probably because it was made with KLM, anyway I asked that she make the reservation and that I would call back with his ticket number when I got it. She told me you couldn't hold the reservation. Next morning, I called and the nwa reservation person forwarded me to Delta because she couldn't find my husband's reservation and she couldn't add my Delta Frequent Flyer number...well when I was connected with Delta he gave me an amount for a faire that was much more than the night before and he switched me to NWA reservation person. This woman was great. SHE could add my Delta #, she found my husband's ticket and then she tells me after booking the ticket that I have 24 hours to cancel or change. I then realized I could have madethe reservation the night before. So the incompetencyof the reservationist from the night before cost me an additional $170...not happy about that.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video