Flag Northwest Airlines Customer Service Review

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Do not leave anything on board when you disembark. You will most likely not get it back. After looking hard for a lost-and-found number online, I had the following experience.

First, local airport numbers are not available to the public (this would be too easy).
Second, the number listed for baggage in Pittsburgh was incorrect (someone named Scott was not impressed).
Third, the number supplied to me by email had a recording that said to apply directly in person (1000 miles away).
Fourth, the "customer care" number had a recording that said it was not able to store left-behind items (so many of them, you see).
And fifth, the general number person gave me the Pittsburgh baggage number and they told me they did not have my Zune mp3 player.

The whole experience sucked.


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