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Another company call center outsourced to Mumbai! Forget about getting a rep who speaks English (or understandable English, any way!)I ordered a replacement chair mat for the one which cracked. They said they would switch them out on Wednesday, which they did. However, the driver left the 2 lb. chairmat shrinkwrapped to a 75 lb. wooden pallet measuring approximately 4'x4' at my front door. After fighting to get this heavy, bulky monstrosity into the garage (and nearly breaking my arm in the process), i called the wonderful customer service department to have the pallet picked up. Well, no one in Mumbai knows what a pallet is, and they can not seem to arrange for it to be picked up. One even wanted to charge me for the item! Finally got a call from the Warehouse today assuring me that the item would be picked up today. Guess what? It is back in my garage. Now I have to wait for the "Customer Resolution" department to call me on Monday. If I could fit the da** thing in my car, which is a huge SUV, I would just dump it at the front door of the nearest Office Depot, but....I can't fit it in! This is unreal. Know anyone that could use a free pallet? Call me! lol. I will NEVER shop at Office Depot again. Sorry, fellas, you've outsourced this customer right to Staples.


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