Flag Suddenlink Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

For the second time in the past6 monthsI have received a Suddenlink bill saying I hadn't paid a bill and now owed for two months. Each time I had mailed the full payment on the first . The first time was last fall. That time I immediately called "customer service" and was told that no payment had been received and I should check with my bank; which I did. Since it hadn't come thru, my bank suggested that I could pay by phone, and they would stop the check if it came thru. I did that, calling customer service to pay it by phone (still before the due date) and if the check finally showed up, to disregard it. I was told that appropriate notes had been entered and it wouldn't be a problem. It was! I was charged with a returned check on a bill already paid by phone! After having to again deal with so called customer service, I thought things were settled. Today I again received a bill with two payments plus a late fee due on a bill that was mailed out 27 days ago. According to "customer service" it wasn't posted until the day before I received the bill (26 days) ! Somehow it was my fault and I was expected to still pay a late fee! I asked to speak to a supervisor, was put on a long hold, before the same girl came back on the line to inform me that I had had returned check in the past six months, so they would do nothing! That was their previous screw-up! I pay my bills in full and on time. In other places I've lived I've hadCox or Comcast and never had this problem!! I am looking into other cable companies to try to get away from Suddenlink. Unfortunately in small towns the choices are limited and I may be stuck with them, for now. Your customer service sounds like a call center in another country with people who's stock answer is"I'm not authorized to fix this"! When our local office was open, I didn't have an issue with billing. The actual service is frequently interrupted and the sound quality on several channels is bad. So, not only do we get marginal service, we get little to no actual customer service!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video