Suddenlink customer service

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Customer Service

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Phone: 877-694-9474

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  • Hours of Operation:
    • 24/7
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User Reviews

04
Jan

Posted by Jimsterjam


on 1/4/24 at 9:29AM

I only be subsequently canceling my CATV service for a few days, at best!
Because I am moving would really be for no other reason...
The cable service on Long Island s usually very good too excellent!
With no adverse effects or problems'!
Thank you for a quilty of service I wish most public and utilities ran as goos and as semi smooth as My Catv service!
Cheers to entire staff & Happy New Years to u all...!

19
Jul

Posted by Anonymous


on 7/19/22 at 4:44PM

What service and support!! Internet keeps going up , I paid 11 days ago, & they shut it off for nonpayment!! I'm so damn mad ! They never try to help you in any way!!! Sorriest costumer service I have ever dealt with!!!!

22
Nov

Posted by Anonymous


on 11/22/21 at 3:36PM

I have had internet service with Suddenlink for over 7 years, paying $100 per month. It has never been the best, but recently the service has been very weak or no service at all for my computer and phone. I even have a new computer. The modem has never been replaced.
I scheduled appointment for service recently, the service improved right before the service man was supposed to com e. I cancelled appointment because I heard I would be charged a lot if he came and the service was working
Can I get a new modem???I

Thank You

27
Mar

Posted by Okee1


on 3/27/21 at 2:28PM

For the second time in the past6 monthsI have received a Suddenlink bill saying I hadn't paid a bill and now owed for two months. Each time I had mailed the full payment on the first . The first time was last fall. That time I immediately called "customer service" and was told that no payment had been received and I should check with my bank; which I did. Since it hadn't come thru, my bank suggested that I could pay by phone, and they would stop the check if it came thru. I did that, calling customer service to pay it by phone (still before the due date) and if the check finally showed up, to disregard it. I was told that appropriate notes had been entered and it wouldn't be a problem. It was! I was charged with a returned check on a bill already paid by phone! After having to again deal with so called customer service, I thought things were settled. Today I again received a bill with two payments plus a late fee due on a bill that was mailed out 27 days ago. According to "customer service" it wasn't posted until the day before I received the bill (26 days) ! Somehow it was my fault and I was expected to still pay a late fee! I asked to speak to a supervisor, was put on a long hold, before the same girl came back on the line to inform me that I had had returned check in the past six months, so they would do nothing! That was their previous screw-up! I pay my bills in full and on time. In other places I've lived I've hadCox or Comcast and never had this problem!! I am looking into other cable companies to try to get away from Suddenlink. Unfortunately in small towns the choices are limited and I may be stuck with them, for now. Your customer service sounds like a call center in another country with people who's stock answer is"I'm not authorized to fix this"! When our local office was open, I didn't have an issue with billing. The actual service is frequently interrupted and the sound quality on several channels is bad. So, not only do we get marginal service, we get little to no actual customer service!

29
Nov

Posted by Randy


on 11/29/19 at 4:12PM

Suddenlink in Truckee, Ca. is the worse!! I called Wednesday and made an appt because our service had been out and they gave me an appt and sent me an email confrimation for Friday between 8am-11am, nobody showed up. So I called and the foreign call center told me I didn't have an appt. So she said she called dispatch and the tech will be there in 30 mins. 2 hrs. later nobody showed up so I called again and a different girl told me I didn't have an appt and she had no way to call dispatch. So I asked to talk to a supervisor and she said there isn't anybody I can talk to that someone would call me back, and that never happened either. you can't contact the local office because they have no phone number to call, or there service is out too. You can't reach anyone in America because every time you it goes to a foreign call center and there not very helpful. I don't know how a company with such bad customer service can stay in business. they only have 1.5 stars on Yelp. So my service is still out and its only been a week and half! This isn't the first time I've had problems with my service, this is just another time. The techs don't call, they show up late or in this case just never show up at all. I wish the city of Truckee, Ca. would let other service providers into the area so we could have good reliable service. If anybody knows the phone number to get in touch with the local office that would be great. I would have given them zero stars but that's not an option...

View all 99 Suddenlink customer service reviews »
Customer Service Ratings

Based on 117 votes.

2.5

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Suddenlink customer service news
Viacom Channels Return to Suddenlink

In May, Altice USA reached a comprehensive carriage renewal agreement with Viacom that returned the channels to Suddenlink. In July, CEO Dexter Goei said 16 Viacom channels would return to Suddenlink systems beginning in August, with the rollout ...

Conroe Suddenlink customers lose service over holiday; scope of outage unclear for Internet, phone, TV users

A Suddenlink representative reached in the company's customer service center in Tyler, Texas, acknowledged that customers had lost their service during the Fourth of July holiday, but told The Courier she was unable to provide an exact number of ...

Altice USA Adds 4 Gig Cities to Suddenlink Portfolio

ST. LOUIS -- Altice USA announces today that it is now offering Suddenlink internet service with an up to 1 Gigabit per second download speed in four new 'Gig Cities': Batesville and El Dorado, Arkansas; Maryville, Missouri; and Conroe, Texas. The ...

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