Flag Hotels.com Customer Service Review

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The website is intentionally deceptive on pricing. They hide the telephone number for customer service. I had to come here to find it. I tried following the instructions posted here and the automated service threatened to drop the call. So since I was calling about an issue on my bill, I selected the billing option. It tried to cancel my booking right from the get go. I had to spam zeroes before it stopped and transferred me to a real person. She was phillipino with a difficult to understand accent. She was combative and argumentative. She also mispronounced my name even after I corrected her multiple time. She tried to make excuses several times, blaming the issues on the automated service on"unusually high call volume" even though the wait time was next to nothing. When I asked for a manager I was put on hold then the call dropped. Even though she confirmed my phone number and said if the call was dropped I would receive a call back, I never did. So I had to call them back. I got the same woman. She continued to be rude and pretended like the previous call didn't happen even though the name and voice were exactly the same. I asked to speak to a manager again and I have been old hold for 15 minutes and counting.


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