Flag Hotels.com Customer Service Review

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Tried to book through hotels.com for Grand Gateway Hotel, Rapid City, SD, for 3/18/19 & 3/19//19. I was told there were no 2 bed queens available. We stopped there and found there were several rooms available. We booked and paid at the hotel. When I checked my Discover card , Hotels.com had also charged to my credit card, in fact $50.00 more than hotel charged. I called hotels.com to have them delete charge but they called the hotel, and had the hotel's charge deleted instead! I do not to pay $50.00 more!


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