Flag Hotels.com Customer Service Review

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What a diappointment! I had a difficult time understanding what the customer rep was trying to communicate (he was located somewhere in SE Asia). Plus, they were not able to locate and confirm the reservatipn that I made two weeks ago...
Can hotels.com have a call center domewhere in the U.S.?
I was told that my reservatipn would be send again via email... Nothing, after 15 minutes... This is awful customer service, bad businesss


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