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I woke up yesterday with no cable, internet nothing. I called Suddenlink and they said my auto payment on April 27, 2018 was returned therefore they disconnected my account. They never bothered to mail me a letter, email, text or a phone call. They just completely disconnected my account and sent me to collections. Mind you this was 5 days after this issue happened. They have been taking it our of our current checking accounting for 4 years with absolutely no problems before. When I called I asked the lady what was the last for digits of the checking account it came out of on April 2018. The number she gave me was not even close to the checking account they have been taken out. Found out that was an extremely old checking account from years ago that was closed when we moved. How they decided to charge that account is beyond me. She contacted the "collections" department and they told her "not their problem" and I had to pay now or not get my service back. So, she used the "correct" account from which they were taking out before and it went thru with flying colors and I got my account turned on again. No apology, no nothing. Needless to say, it screwed up our internet and I spent all day fixing it yesterday. Called the Corporate headquarters left a message to call me back twice because I wanted to know how and why this happened. Still have not heard back. Can't believe they can't even give me an apology for something I had nothing to do with. May have to investigate another cable company if I don't hear back soon.


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