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To whom it may concern, my name is David Munchinski recently(sunday)purchased an alternator from your store in.i placed my order online, then picked it up shortly thereafter..i brought my core with me...i was charged 132.00 for alternator and core. I had an online coupon for 20% off....the price for alternator ended up at 91.00 and change...my card notified me i would be reciecing 58.00 credit for the core charge..so my final price for the alternator was 77 dollars...my order was for a 2000 toyota 4 runner 3.4l v-6....the employee gave me the wrong alternator!! Even though i had the core there and it looked different, he said not all manufacturers look exactly alike...i took it home teied to install it, and it didnt fit...when i went to return it, the manager informed me that the alternator i was given was less expensive than the proper alternator and i owed them 40 more dollars!.. So, even though i filled everything out on the online ordering properly, i had an alternatorin which i was happy with the price, and already paid for, this employee charged me another 40 dollars, because the other employee gave me the wrong alternator!!!! A Month or so ago the same exact thing happened when i ordered brake pads and rotors...i bought one thing off line, i was given the wrong part, then im told that the stores do not honor the online prices!!!! I have been a loyal customer for over 15 years..honestly, im disgusted with advanced autos customer service, and the total lack of continuity between the online ordering and in store purchases,on top of everything, your store manager would not allow me to return the alternator (which was installed for a total of literally 10 minutes..the alternator was never my problem it was a loose wire!) I just wanted my core back,as it wasnt the problem after all....everything all said and done, i spent 132 dollars initially on my card, i am supposed to get a credit for 55 , then i had to give another 40 just to recieve what they should have given me in the first place!! I thought the first time this happened was a fluke, but obviously not, advanced auto and their unprofessionalisn has lost a customer for life!! And i am going to also completely blast advanced auto parts on facebook, advanced auto will loose many thousands of dollars from lost sales all because of sub par customer service and poor personnel...i dont see why i should have to pay for one of your employees mistakes, and this has followed a pattern...this needs remedied.. Your time is appreciated, David Munchinski


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