Flag NordicTrack Customer Service Review

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Your company and service is a nightmare! I am a 50 year old woman who has recent heart problems and went and bought one of your treadmill's. I was not aware that I was forced to have Ifit and that it will tack on an additional $500 to the cost of the treadmill. Then there is a huge delay in delivery because the service they used lost my gigantic Box and it took an additional couple of weeks until they finally found it and delivered it. When they delivered it the Box was Tore up and I almost didn't sign for it except for the fact that they said it would be covered if something was wrong. Thankfully the machine was just fine. After using it for 3 weeks I realized there is no way I am going to use the Ifit and subscription that I got stuck with. I called nordic track they told me there is no way to remove it I was stuck with it. I called back again to see if there is anything they can do yet again I was told absolutely not so then I questioned if this treadmill is reliant on Ifit then what happens when the subscription that I'm stuck with runs out will my machine no longer work? And they said of course not it'll be just fine so I asked yet again why do I have to have the Ifit. Now yet again I'm having problems with the credit company that I financed my treadmill through so I call nordic track for a 3rd time and they give me a manager finally and they said that if you would have called 2 weeks ago we could have refunded you for the Ifit. I told them that I have been calling and they said that it didn't matter now because we are 1 week after the 30 days. So I really could have taken that off and then refunded for that period all I want is to pay for and keep the treadmill. So as far as retail credit another thing that made me intrested in buying the treadmill was the fact that it had no interest for so many months I go through Fortiva, your creditors, and they are already tacking on interest and it's been only one month! I went to my bank and got a loan just to pay this in full and end this nighmare! I do not know if something can be done from a corporate level? If yes please refund and remove Ifit or I will spend all my time leaving my story and horrible reviews anywhere and anyway I can. This whole experience is not good for my heart!!!


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