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My flowers were left outside in a snowbank. They are frozen.
I called the customer service number. After being on hold for 8 minutes, the representative seemed to lack the skills to help me. I spelled my name repeatedly for the representative, including spelling it phonetically (A as in apple...). She repeatedly spelled it back incorrectly and said she could not find my order. She was rushed and irritable. Eventually, she found the order and said "I will report the problem". She did nothing and offered nothing.


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