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Earlier this evening I contacted Sanyo regarding a new smart blue ray player I had just purchased fir my daughter. The problem I was experiencing was being unable to connect the device to the router, it was not being recognized due to an incorrect MAC address. Unfortunately the Customer service rep was unwilling to even consider this was the situation, he was rude and arrogant. He said I had all the info necessary and inferred I was incompetant. I then called the charter back and explained that the manufacturer was unwilling to assist me , so he graciously offered to obtain the correct MAC address by using the IP address to view the device in question. Thank goodness for charter and their superb tech support, sorry I cannot say the same for Sanyo, they were not only inadequate but rude to boot , any questions may be sent


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