Flag Hotels.com Customer Service Review

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Better off calling the hotel direct! Made a reservation thru here and told the rep we had a gift card for the specific hotel and wanted first floor. When i received confirmation email nothing mentioned first floor so I called hotel.com back and waited on hold a long time and then was told THEY can't guarantee what floor! and you pay an extra fee if you want to cancel and get a refund! Called hotel directly and got our first floor and was also told we couldn't use the gift card if reservations made thru 3rd party. So hotel rep canceled the original booking and redid our request. THANKS Fairfield Inn/Marriott


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