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Rheem- Some Bullet Points on their Customer Service AND their Equipment



-aahhhhhh; 27 minute wait time

-robotic woman offer no apologies and no caring in her voice

- Our unit 15 seer series is less than 3 years old

- We have a 10 year manufacturer warranty and a 3 year warranty for cooling maintenance, heating maintenance and refrigerant R-410A through Orangtuan Home Services

- There are several class action lawsuits against Rheem for the exact parts that broke

- Our valve that releases the refrigerant has gone bad

- There was a factory mistake in the soldering which caused a leak that drained out all 17 pounds of our refrigerant.

- A $2100 repair cost even with the manufacturer's warranty.

- RHEEM will NOT reimburse us for labor or refrigerant costs

- Orangutan Home Services quoted us a price that was 33% higher than any of the other companies out there and is NOT honoring any pieces of our 3 year warranty with them



-spent 45 minutes on the phone with Rheem only to have them put me on hold again and then HANG UP ON ME



-from everything I have read this unit is a lemon, RHEEM is a crap company and Orangtuan Home Services are a bunch of rip off artists. We will likely have to replace this unit eventually, being out another $8900 dollars.



BE WARNED!!!!!


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