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Stay away. They collect a fee for doing nothing. I recently rented a cabin from HomeAway (VRBO), but it turns out the property was completely trashed

HomeAway basically collected a fee from me and yet it did not provide any extra services. I had a problem with the cabin, and VRBO didn't do anything to assist me and completely ignored my request. When I reached out to HomeAway, they just send me back to owner of property.



Below was my rental experience.



Never again. This company sucks and will not back you up when you have a problem with the property.



We ended up staying in tiny motel room instead of the three bedroom two bath vacation cabin we booked in Tahoe..



After driving 5 hours, we arrived at the property around 9 PM, and were appalled by how unlivable the unit was. There was trash everywhere; the sheets were clearly not washed with bodily debris all over the pillowcases and sheets. Old car parts in living room, open alcohol bottles in the kitchen / dining area, full think of dirty dishes. There were socks and clothing from the previous renter all over



when we reached out to customer services; they couldn't help with emergency rebooking assistance what they advertise on their website (https://www.vrbo.com/info/ha- guarantee/travel-with- confidence)

The place was so dirty, we left it and found a random motel to spend the night which was 30 minutes from the cabin. It was a busy weekend in Tahoe so nothing closer was available.

When I requested VRBO to refund my money it took me multiple call and many hours over the phone. I still haven't received my refund and have resorted to filing a charge back from my credit card.



In short, you are basically taking your chances with this booking service. If you run to problems like I had, don't expect this company to make it right for you. At this point, I am taking this as a learning experience and will not work with them again.


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