Posted by Anonymous
This one key is horrible! I didn't ask to change to one key and now all my trip boards I spent hours creating are gone! NOT HAPPY! May decide to use a different service.........
VRBO customer service
Contact information related to VRBO customer service, customer support and technical support can be found below. Please feel free to update any of the VRBO customer support information we have to make sure our site is kept as current as possible.
- How to reach a live person:
- Press "#" 3 times
- Hours of Operation:
- 7am-7pm CT
- Email:
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Click here to update this department.
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- Customer service link:
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- Description:
- The recording announces as "Home Away" which is the company that runs VRBO.com.
User Reviews
24
Aug
24
Dec
05
Nov
Posted by Burgundy118
I booked several rentals in Hawaii and when I got the bill, to my surprise there was a $204 service charge. In all the 5 rentals I book I never heard or read anything that there would be an additional service charge. Two hundred dollars is not a trivial amount either.
Also, trying to find where to register a complaint was not easy.
I will think twice before using VRBO again.
02
Oct
Posted by [email protected]
This is the most convoluted and screwed up mess I have ever dealt with. I have called and done repeated chats with Sebastian and Juan in Columbia and now one in the Philippines. We had to cancel our booking due to COVID. The owner agreed to a full refund, however your company has made this beyond difficult. We received a partially and still trying to get the remainder. I WILL EVER USE VRBO AGAIN! Your customer service, convoluted website, and secrecy of location and in USA is ridiculous. I was told Texas, but that was all they would reveal despite repeated requests.
22
Jul
Posted by Booking France
The worst experience I ever had with booking online. The information about property on vrbo.com was not accurate, the owner asked for additional charges not mentioned on site and therefore a contract was not signed and reservation was cancelled. Deposit was refunded only partially and I am after a month still in debate between Vrbo customer relations and property owner that claims he has not received any money.
Case still open, outrageous and unprofessional behavior!