Flag Hibbett Sports Customer Service Review

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I have 3 sons who all of course love going into your store. This is where I buy 95% of their shoes especially Jordan brand. In 2013 I had a raffle ticket for the Legend Blue Jordan shoe and again this time I relented for another raffle drawing for the AJ Retro 11 Space Jam. Drew from store 796 called me and said I won a size 10 and to be at the store between the hours of 8am-9am to claim my shoe otherwise after those hours it would be sold. I still have the message on my voice mail. I did as instructed and arrived at 8am only to have to be turned away by a police officer who simply pointed his finger to the line that had formed. All the waiting shoppers had tickets and told me that this store was making them wait outside even if you have a ticket . I get it, you don't want the store bombarded at once because staffing levels etc however where is the transparency on this when they call to let you know you won? Better yet why not tell your paying customer this who is willing to spend their money in your store when the information is taken for the raffle ticket in the first place? I would have even understood a sign in the window on this policy. Instead it was just a message to report to the store between 8-9 with your ID and ticket. That way people like me and there were many in line who had won a raffle before would know that it changed from entering the store upon arrival with the requested information to waiting in line with my son in 25 degree temperature for 45 minutes. Where is the customer service in that? Just a important- where is your honesty? Had I known ahead of time I would have exercised my right to take a chance at another store who has similar practices. I have never had a bad experience at Hibbett Sports until today and I am someone who values my choice to shop and spend my money where I choose . Today was that day. Going forward I will not support your store. I actually told The cashier Lauren to keep my MVP card ending in 9375- as I will not be back. Even she was not customer service oriented as she explained" well we just don't want a lot of people in the store at once and you didn't have to stand that long." An easy statement from someone warm inside the store who probably doesn't have a teen son who wants your product as soon as it hits the store. Maybe as an employee she has the benefit of first choice- which she should. She should also learn to listen to her customer and empathize even if it means being quiet because I didn't ask her one single question. I merely voiced my disappointment in the fact that your process is not transparent when I comes to the raffle. So assure her that although she asked me twice if I was sure I wanted to return my card as if I will regret it- I do not. I have a card with Finish Line Foot Locker also. That's the great thing about shoes- your store isn't the only path to get to them.

Respectfully ,

Tywanna Brantley


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