Flag Hibbett Sports Customer Service Review

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I visited Hobbit Sports in Marion Illinois today. First of all, the salesperson was very pushy and followed us everywhere in the store. However, my complaint happened when I checked out.
My husband wrote a check, because the total went well over hundreds. The check was declined--although there was plenty of funds in the acccount. They handed us a card that had a number to call, which he did. The ironic thing, which doesn't say much for your company, is that they didn't know why the check went through either. The bank said the check was good and it had to be the machine at the store. WHICH I totally believe. And this is why.
A year ago, I went through this same incident. At the same store!! I wrote a check. The machine wouldnt accept it. Called the bank. The bank said the check was good and there were funds in the account. AT that time I suggested to the cashier that maybe they needed to check their machine, and the salesperson agreed, having commented that she had had a problem with another check clearing the machine.
APPARENTLY, the problem has not been corrected and needs to be addressed. Not only is it embarrassing for the customer to go for that and have people look on from in the store, but it also deters us from going through that same situation again and making future purchases.and if the cashier is admitting that there's a problem with the machine, then by golly, someone needs to look into replacing it with one that works. Not everybody has a debit card or want to put that large of a purchase on a credit card. I am definitely giving my businesses to other sport stores other than Hibbit Sports in Marion, Illinois. Or go to another town. You're notthe only sports Store around and you won't be the last. And if I have gone through this TWICE!!! And you haven't fixed the problem, then you don't really care about the customers. You're more concerned with the making big bucks. And that is not how you should be making the customers feel!!!!!


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