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What an extraordinarily frustrating experience. I am a homeowner trying to block out dates for a guest and am not allowed to log in to my account due to a periodic authentication verification. I am not home, where my authorization code will be sent, and cannot change it to be sent to my cellphone BECAUSE I CAN'T LOG IN TO CHANGE IT! Called customer service. Spoke with Maya. Got a verification code to use that will be good for 20 minutes. Attempted to log in at both vrbo.com and homeaway.com. Vrbo would not even allow me to get to a login page. HomeAway says that an error has occurred. Called customer service back only to be told that, due to a training session, no calls would be accepted. This was minutes after I had spoken to a rep. I have wasted nearly an hour of my time simply trying to update my calendar only to be thwarted by my listing hosts and I still have to try to contact customer service AGAIN. Sorry way to do business and treat customers.


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