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I so wish I saw this page before I purchased my Zen speaker from online Creative store. As I never would have bothered. After purchasing with my Mastercard I received an email saying my order could not be processed until I sent a scanned picture of the front & back of my credit card? No chance!! I refused due to security threat. After a couple of days the payment cleared from my bank anyway $370AUD. Days later after they had my money I could not track my delivery and my account said i had no previous purchases? emails sent but no replies.. finally got a reply saying my order has been cancelled and a refund would be put back into my bank???.. I have received no explanation why and am still waiting to receive the refund!! Impossible to speak to a human at technical support, and emails are not returned. I will never buy another Creative product for as long as I live.


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