Flag 24 Hour Fitness Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Dear to whom it may concern



Honestly I LOVE 24 Hour Fitness. I've had other gym memberships and various location but 24 has always been my favorite. Being brought up around training and weights has always been my life. My father was a professional boxer and i have trained my entire life in mma. I�m now 22 and like to do all of this on my own. But unfortunately there is always that one individual that ruins your experience. Ill get to that later.

I like to attend several 24 fitness around my home. For example the Super Sport in Yorba Linda CA, great staff great equipment. Then on the other hand there the 24 Hour Fitness in Anaheim.(Address: 1430 N Lemon St, Anaheim, CA 92801 Phone:(714) 525-9924)



The weights/people/ equipment was excellent, BUT THE STAFF....The staff at this specific location is absurd. Not professional at all. They're great at making people feel uncomfortable, great at belittling, insulting, and making accusations. Its sad how a gym can let this happen.



Well my story is, i was working out with my father. We were taking turn alternating at lifting weights, but of course I�m spotting him, I�m the one garbing the weights for him because that�s how i was brought up. There happen to be a personal trainer next to us goes by the name Josh C. I didn't think much of it at the time when he was "training" o fellow customer. Apparently this guy called his co-worker Kenny Fraizer. Kenny stalked my dad and i as we worked out. If there had ever been a time i felt more uncomfortable, it was then. This feeling he gave me was depraved. I wasn�t able to continue lifting. It was horrible. I wondered why was this guy picking on me. I noticed he would stare at my dad and make faces. The only explanation was that he was of a different ethnicity. This now became HARASSMENT. Kenny was walking in my direction and when he finally approached me (me minding my own business) he says "you knew this was coming right." with a horrid (angry) face that frightened me. I asked, what he was referring to and he said "leave or else." When someone says that "or else" my mind was only left to wonder. I was already feeling undermined and insecure because of the ethnicity difference, and when another man approaches you and says that i thought he was going to attack me. I stepped back and he called up the rest of his staff. Kenny insisted that i was training my dad and not working out. If i were training him i would have apologized, but we working out. This was ludicrous. Accusations, and attacking me with such a threatening approach. This cant possible be okay right? When they decided to embarrass and belittle me in front of all the other guest, which i thought was cruel, Kenny kept saying i should leave. I didn�t want to be ridiculed anymore, there was a huge scene, so i decided i should. The manager whom i thought was reasonable only sided with Kenny. I understand he is his co-worker and they must have built bond but one has to side with who is right not just because of the amount of time one knows someone. I went downstairs to gather my things and the manger approached me again. I was already getting ready to leave, why did he have to approach again and add more fire to the flame. Why did he have to try to make a point that he runs the gym, i thought he was there working for my needs. He said he spoke to 6 other members upstairs and supposedly they all said i was training my father. This had to be a lie. He tried to say he was giving me a "verbal warning" but after they had just put me through this didn't seem right. Not only was it Harassment, racism, belittlement, etc... but it almost changed my view on 24 Hour fitness.

I have nothing against the gym I will still attend regularly and invite my peers of course just not to this one in particular, i just hope they would be better at deciding who they hire. This specific establishment because of their staff is absolutely horrid.





Please help me come to some justice.

You can get back to me at my email



Thank you for your time and understanding.

-Moises Madrid


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video