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Customer Service is very incompetent. My wife ordered accessories on line and never received an order confirmation, a ship out date....,etc. After contacting singer several times, it appears that staff is just reading a promt of what to say to customers in certain situations. After advising that we wanted to cancel the order for a full refund, they advised to let them send out the order for a a $ 40.00 courtesy refund. After agreeing, still nothing. We then contacted them again to cancel the order at which time the customer service rep. said, "fine" and hung up.


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