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which I paid $2700 for at Best Buy. You recognized that there was a defect in the screen and made an official replacement policy which I contacted you about. I went through the process and got approval but the offer was for reimbursement of $1211.94, claiming it was now a used TV. But the problem has been there for years. LET ME EMPHASIZE HOW GOOD AND LOYAL I HAVE BEEN TO SONY AND HOW MANY PRODUCTS I HAVE BOUGHT FROM YOU!!!! I have two homes and two sons. In addition to the which was chosen at the time because it equaled the 929 in picture quality, according to reviewers I have bought 6 other high end TVs from you I later bought another 950 (a later version) as well as . I previously bought the KDL46XBR5 which again at the time was your top of the line TV and before that a $2000 +LCD projection hi def TV. I also have your Digital Audio/Video Control Center and have bought 4 !!! Sony Sound bars, as well as a camera for my wife, and 3 Sony DVRs I told your customer service person that if this issue is not resolved fairly, I promised I will never buy another Sony product again. It is simply outrageous to pay top dollar again and again and to have this count for nothing in your response to me.



So as an added note I went to Best Buy to take a look at the TV you were offering as a substitute the XBR55X850B (later modified to the C) and it was a joke. No way it compares to my 950. So I agreed to take the money you offered AND BOUGHT AN LG OLED 4K, the currently highest rated TV on the market for $3000 (on sale). I will stick to my promise and NEVER BUY A SONY PRODUCT AGAIN. Congratulations on your unfair customer policies. I know I am a drop in the ocean but I happen to be a noisy one. My experience will be posted all over the internet.


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