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I am a lifelong PC user who finally got so fed up with Microsoft issues I switched to Apple. I am not a truly happy Apple user but I no longer have virus issues and a whole host of other problems I used to have....except for this one which is STILL a Microsoft issue compounded by the WORST technical support service. I have Office:Mac 2011 and have a complex document that I can't open because it says it's been corrupted. Called tech support. Wait time of 20 minutes so I left name and phone number for a call back. 2 hours later no call back. I call in, still on hold. I go to online version and I haven't tried to use tech support in so long I have forgotten my password. They have my email and say I have an account. Ask to get single-use code texted to my phone. Doesn't come through. I go to chat session to deal with issue. Give email, name, company name, product code key for the application and they still cannot find my account. They say they'll give me a number and link to the account support group (who was I on with as I had entered account support area?) they first give me a "click here" which was nothing but text...never give me any number, resend a link and then disconnect before I have a chance to reask for the number. Now, two hours later I finally get a call back, am put on hold for 10 minutes, then the person says "I can't help you but someone from our Office for Mac team can. I'll transfer you." The original request was for Office for Mac...why would they give me someone not from that team who can't solve my problem? Then I'm transferred....and am now on hold with them for who knows how long.


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