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To who ever,

I booked a hotel in Colorado using Hotwire, from the 27th-31st of July. After receiving news my grandfather passed, I called requesting a refund/cancellation and book another hotel in TX to make the funeral. I was emailed by Hotwire requesting documents for processing a refund. 1st time I faxed the documents was Aug. 6th 2015. I was told to send them again, but this time along with my birth certificate. That was on Aug. 28th..

It's September 10th, and I get same answer everytime I call and still no refund. My gradfather's funeral was August 1st 2015. He die of cancer.

Please help.
Lindsey H.


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