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I just want everyone to be aware of this site, because I used it and they booked a hotel that was different than what I wanted. When I got to the hotel there was no reservation made, so I called back and they said sorry and booked me the room, but I asked them if I was going to get charged for the other room that was booked they assured me I wouldn't. However, I was charged twice. I talked to my bank and they told me I was charged twice and gave me the number to hotwire so I contacted them. They treated me horribly such as telling different information and hanging up on me 3x it has been atotal of 2.5 hrs I have wasted of my work time. I have requested to talk to a supervisor I was put on hold to talk to one waited 24mins and then they hung up on me again.. I am so disappointed in your customer service and feel that you do not care about assisting your customers. I am currently waiting again for a repersentative and it has been 10 mins again. I am not sure what else to do except keep calling back and mind you this was your companies mistake and it costing me alot. I am going to report you to the better business and I am going to scream from the hill tops not to use your service and I also will never use this service again. By the way I am still waiting and now its been 15 mins on top of the other 2.5 hours I have tried to get this resolved.

very upset customer

Shannon Roggow




This was complete incompatent employees

I have called back was talking for a second explaining again what is going on and I was hung up on a 6th time please explain how this is good business and I did not recieve one phone call back from a supervisor or a repersentative......


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