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I reserved/paid for a rental on 4/28/15 for a full-sized SUV (Chevy Tahoe or similar) from Miami Airport (Hotwire itinerary:4663731505) for 5/20/15. On 5/20 went to airport to p/u vehicle and was told that they (Enterprise) could not rent to me without a boarding pass and that I should request a refund from Hotwire. I immediately called Hotwire and explained what was told to me---the agent called Enterprise to confirm what I was told. She offered me a refund and I told her I'm looking for a refund I need the car for me family trip the next day. I had to call on 4 different occasions to try and get some type of resolution-being either hung up on and/or disconnected- the 4th agent located me a car in near by Ft Lauderdale, but I had to pay $63.17 more. I tried to explain that I pre-paid for the car and I should not be required to pay.- No where on my contract or on your web-site at the time on renting was there any BOARDING PASS REQIUREMENT to rent from Enterprise. I did not choose Enterprise-They were assigned by the booking system- I'm requesting at minimum the $63.17 I paid since I needed a car for my trip. This nightmare most ruined my trip to family graduation and hopefully you can improve on customer service. I use Hotwire often, but this experience has me wary of never using the service again.


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