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I have been dealing for over a month with an issue. The issue is about a blind reservation I made where I deal directly with a Hotwire agent who assured me several times and without doubt the location had free parking and was within a certain geographical area. After committing I discovered neither true, Since, then- I have been promised after several phone calls and several emails and sever faxes and several chats with managers...a compensation check. so far...well I'm writing this note because i have so much time...on hold for the 5th time this month - to write it. The agents are very polite and caring, but ineffective and lacking authority to resolve my issue.


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