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The batteries went bad on my thermostat. I called customer service because I didn't know how to remove the front from the base plate.I had no model number because the thermostat is at least 12 years old. The lady who answered was TERIFFIC. a LOT OF PATIENCE, She walked me through to find the type of thermostat I had,plus helped me to remove the front from the base plate. I replaced the batteries aND IT WORKS JUST FINE. No paying for a service call,Thank you for your help,patience and saving me money.


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