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Months ago, I was overcharged about $21 on a sale. Unfortunately, I had lost the receipt so could not stop back for a refund.

This is the second time in the last week I have been at your Somerville, NJ store and been ...appalled at the level of service, I and others received. ARE YOU CLOSING THIS STORE??
On 2/1 I, and others waited on line for probably 12-15 minutes at this location. (The line was backed up to aisle 4!)

There were two registers open.. One young man could not seem to process a coupon & apparently did not know enough to ask for help. He was attempting to complete the sale for at least 10 minutes, leaving only one person to process a growing line of grumbling customers.

When I got to the register I asked where the store manager was. I was told that "She's right there." I turned & observed a woman who was throwing small boxes (ink?) into a shopping cart.
The endless line was a few feet away from her. Why did she not drop what she was doing and open a register OR help the counter person who couldn't apply coupons to a sale???

The other day I was at the same store to purchase boxes & asked why the box that was in a 99 cent bin wasn't 99 cents. Someone came out front the back for a price check -- another woman. She LAUGHED and rolled her eyes and LEFT. She checked nothing. Apparently she was unaware that her company was closing out certain box sizes at 99 cents.

What kind of BATTITUDE do the employees have at this location?? I will only go back here if I absolutely must and will check out Office Max to see if they have better management and comparable supplies.

I've been a long time shopper at Staples, and while my departure will not be of consequence to your bottom line, I feel other people, at least at this store, will find other options for their supplies as well.

SHAME ON THIS MANAGER. TERRIBLE CULTURE AT THIS STORE. SHAME ON STAPLES!


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