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A rep from Direct TV told my other half she could cancel service in my name, and reopen it in her name to get a new customer deal. The rep said she could close my account for me, and that I didn't need to call them. Direct TV did not close the account in my name. They sent boxes and shipping labels for the return of the equipment from my "cancelled" account, but they didn't close my account. They sent me bills, which I thought was a mistake, and then they sent my info to a collection agency. When I called them to find out what happened, they said my account wasn't closed because I didn't request it. They closed my account 4 months after my other half was told she could close it because of non payment. They even checked to verify that we had another account at the same address. They called us liars instead of accepting that their rep gave us wrong info. None of this is costing Direct TV a dime, but they are still insisting I pay them. Why would a multi-billion dollar company cause so much grief for loyal customers who have maintained an almost 9 year commitment? It's really bad business.


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