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I ordered a laptop online and received it with one dead pixel. I called the 1-800-GO-DEPOT number to ask for an exchange, but the laptop was out of stock, so they offered a refund and to pick up the next day. So I agreed, however UPS never arrived due to a wrongly processed return request by Office Depot. I called the CSR who requested a resolution report. A call back from the resolution center then tells me to take the laptop to a local UPS store with a tracking number which UPS can not process without a return label. They have also told me to return the item to my local store who continues to refuse accepting the item because it was an online purchase. Then the process repeats like the movie Ground Hogs Day and it’s driving me insane. So after 6 calls to the GO-DEPO, 2 visits to the local store and 2 visits to UPS, I still have the defective laptop.

I've opened a dispute with my credit card to get the money back for a laptop Office Depot says they willing to take back thru UPS, but Office Depot are incompetent of processing a return shipping label. I will also be contact the BBB. The whole process has taken up so much of my time; it’s only fair that I give Office Depot what they seek, more of my time sharing my experience with anyone willing to listen.

So to recap, Office Depot is terrible at accepting returns even when they YES they are taking the item back. I can’t get them to process a simple return label or accept the laptop at the local store. I will avoid Office Depot form here on out.


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