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Awful! I was granted an extension on a voucher and was sent a new one only to be sent an expired voucher. I called back and was told it was a glitch in the system and would be sent an new one within 7 days....it's been 12 days and nothing. I started trying to call the (214) 932-0333 number provided and it's been busy for 5 days. I called a 1800 number that I found to be put on hold for .30 minutes only to reach someone who was not at all helpful. All she said was its a busy time of year and that is the only number I can call and to keep calling. I explained to her that I've been trying for 5 days with no luck and she didn't care! Southwest will indefinitely lose my business!


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