Flag US Airways Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

My husband and I was delayed and hour at the Greensboro,NC airport on Monday morning,December 23. We were su[pposed to have taken off at 7:10 am and instead we tokk off about 8:15 am. Because of that our flight 3336 from Philadelphia airport to Bangor had taken off right before we landed and we had to go all the way to the other end of the airport at Philly to the customer service in which there was a lady named Star. It took her forever to sit doen to start waiting on me. When she did I started talking about my flight being delaed from Greensboro to Philly and that we missed our flight. She up and spoke up and stated,WELL YOU'RE NOT THE ONLY ONE.'She said that in a smart voice. Well they had us all over that airport. I don't think there wasn't a terminal we didn't have to go to. They had us on standby all day from 9:30am that Monday and all night until Tuesday morning. I walked up to one of the employees at a gate where we were sitting to ask a question and the emloyee said,MY DAY IS OVER YOU CAN ASK HIM ANY QUESTION WHEN HE RETURNS." There was another employee at another gate that I wanted to ask a question to about out trip and that employee stated to me,"I'M DEALING WITH THIS RIGHT NOW I WILL DEAL WITH YOU LATER." To me US Airways doesn't have very nice employees. Their attitudes stinks. They really need to know how to speak to a customer to make things better for them. I would not recommend anyone flying US Airways. But if my husband and I can get back home safely I will probably never fly US Airways again if at all possible.Also they issued us boarding passes all day for standby.There was one employee that offered to help me. Her name was Lolitta. She took the time out to get my husband and I some pillow,blankets and some snacks to do us through the nigh. She even took her phone cord and charged my cell phone so I could stay in touch with my sister through the night. That is what I call an employee. But as for the other employees they don't make the company look good.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video