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My girlfriend received a call from an online company that someone had used her check card information to order a suspicious package. Upon confirming it was fraudulent, the company suggested the steps of contacting her bank, etc. and that every bank had 24/7 fraud support.

Apparently not PNC, which despite insisting the need to "immediately" report the fraud in the Help section on their website, routes all their calls through the same customer service number which is open til 10pm EST on weekdays and 5pm EST on weekends. Since this occurred at 7pm on a sunday, she now has no recourse.

The automated system on the phone also unceremoniously hangs up on the customer after informing them they just wasted 20 minutes of their time wrangling their awkward phone system and to call back during business hours.


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