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I purchased a asus laptop in November of last year, it broke, but buying the extended warranty I was told I had nothing to worry about. they took the lap top from me in springfield Oregon, telling me that it would be fine for me to pick up my laptop at any store. So after 2 weeks, and no call back or email from the geek squad, I called customer service. they told me I was approved for a junk out, a new one . So I went into a Beaverton Oregon store, which I was told would be perfectly fine. after 2 hours of picking out a new one, waiting in line, and with the csr to get the computer situated, they told me no. I was told I couldn't get a new laptop from them, I had to return to the store in springfield. I was furious, but I called the geek squad the next day. I explained everything. the operator said after calling 3 things. one, I was escorted off the property, this never happened. I am still offended to this claim. second, that the store manager told me that he contacted the springfield store and explained the situation. this never happened, the operator said that he called and talked to the person in charge of junkouts and he never heard of this situation. never even talked to any store managers other than his that day in question. Third, he told me he straightened out the whole problem and I could return to the store to pick it up. so I did so, I picked out the same laptop I had picked before, waited in line, they told me it would take 30 minutes exactly to run the proper paper work. I said ok, after 2 hours they said icould take my laptop, but they wouldn't give me a receipt! I asked 4 times for a receipt and after the store manager making me believe I didn't need it, that I would have no problem returning it if It did not work for whatever reason. well I traveled 200 miles away, I turned on my laptop new in the box, no falls, nothing happened to this device, and the os didn't work properly. the charging jack, it didn't work. they gave me a broken laptop BUT with no receipt I could not return it, they had no history of this laptop ever coming to my hands. I called and called and went to a store, they said I couldn't return it there, said they had no idea where it came from. so after that I called the home store I purchased it from and was hung up on. I wasn't irrational, I just did not accept their answer. it was that I couldn't return anything because they didn't have a receipt.

a 400$ purchase with a 99$ warranty.. and I am totally brushed aside. they wasted over 12 hours of my time on the phone, numerous hours in the store and most of all they all had grins, they chastised me infront of other customers and made me feel small , I couldn't do anything. I will never purchase anything from bestbuy. EVER. and I do not think anyone should. their warrantys are not upheld. the customer service is not only lacking the stability to help someone, their protocol is asinine. the very moment istarted this process I knew it would be timley, but not over a month ordeal..


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