Flag PNC Bank Customer Service Review

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What a terrible experience to deal with this bank after our recent home fire. Most people assume the insurance company would be the hard part but they issued us a check over a month ago, we still have not received a dime back from the bank. We've sent multiple documents that "weren't received" even after a fax confirmation and "read" receipt by email. The ones that are received that person seems to go on vacation the next day and we are passed to somebody new and start the whole process over! Last week we were promised everything was taken care of and we would receive a check fed ex overnight and no extra expense to us ( how kind of you) and of course that didn't happen and both the local manager and the manager at the claims office have not been back to the office since to help straighten this out. I would never deal with this bank, I've made sure to tell everyone I know how we've been treated and what a terrible customer service attitude they have. I was even told on the phone today by Rachelle who answered the phone at the call center when I asked to speak to the manager that she was talking to that this particular manager didn't deal directly with the customers! We also again today have updated our contact information for the fifth time since we started this process!


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