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Customer Service is a BIG joke! On Feb. 18, 2013, I updated my QuickBooks. The rep charged sales tax, which our institution is taxed exempt. He told me I had to contact customer service to resolve the issue. I was on the phone for over an hour explaining the issue I needed resolved and six different representatives told me I needed to talk to someone else and then they would transfer me to them. By the time I got off the phone I was so frustrated I couldn't hardly stand it. I was instructed to fax and/or send them a copy of our tax exempt certificate. I faxed it the same day and the issue is still NOT resolved nor have I received an invoice. This company is ridiculous and incompetent!


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