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My account

I just renewed my subscription and I have a major problem with the way that it was handled. We purchased a new car with the three months free trial, the car we traded had xm radio and it was suppose to be changed over and our payment from the traded in car added to our new car but this was not done. When we traded in 2010 from a Tahoe to the 2010 4runner this was done. I have been pleased with xm then siriusxm but I fell that I fell through the cracks. When I was explaining to your sales rep (Silas), I felt that the 3 months free should have been added to the existing account which I have had with you for over 4-5 years or more. I just went through setting up a new account with only a $20 credit towards the 2012 4runner. This seems unfair. Johnny Roscoe


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