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I was the Vietnam CEO of Avery Dennison Vietnam. The company had Aetna global cover. Every single time I went to the clinic the billing instructions changed. There was absolutely no clarity on the deductibles. Making matters worse the claim settlements actually cost more to me in bank charges than the value. I therefore informed Aetna to change the payment to a single bank transfer comprising settlements for 4 years. It has taken me 5 years and I am unable to get the settlement from Aetna. Still chasing. The Aetna service is the worst I have experienced in my life and borders on harassment.


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