Flag AT&T Worldnet Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

The transition to Dial was poorly done and underhanded. They never said in their instructions regarding migration that they would be asking for a credit card and to reregister for ATT. When I called to ask about this I discovered ATT's customer service is a joke. By that I mean the menu prompts do not work as intended, hold times 60 minutes plus, no managers to speak to, etc. Worldnet was an excellent service; Dial repeatedly disconnects me for "inactivity" despite that I'm supposed to have unlimited use. It offers no new capabilities; I think it was just a way to force customers to move to CC billing. I'm only keeping Dial for a time so I can shop for a new ISP. It's clear to me that ATT ain't what it used to be; management has contempt for their customers.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video