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I have been shocked and appalled by the customer service of Regions bank credit card division. Recently, I gather you took over the handling of your cards. It was not a matter I took much notice other than the inconvenience of changing card number information.(Very). It was still the same bank.

Apparently, no, because my automatic payment did not go through. Regions answer, to send me endless phone calls and when I pick up, say please hold. Eventually, after what twenty of these, a person answered. She then proceded to ask me any number of personal identifying info before she would tell me about the problem with an automatic payment. I gave in even as I knew I was being foolish, who was this person after all.

Then of all things she said she could fix my automatic payment right now, over the phone—in a situation in which she called me. When I refused, that is how people get their identity stolen, it got difficult. They kept talking as if I hadn't said what I had said, which made me increasingly unhappy. So they put the manager on the line who just kept spouting we sent you information and refused to stop talking and telling me she was listening. No. Listening requires you to stop talking. I became irate but she never stopped talking or listened to my statement that I am not providing private bank information to a stranger who calls me.

I have had this card since 89 and kept it for the nice credit such along association causes. But if it is different card, I see no reason to continue, your rates are non-competitive, no miles or kickbacks accrue and your manner rude and as if you are doing me a favor. And encouraging a client to unsafe practices because you are so hungry for your money. For shame.


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