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Aetna is SCUM. I'm a pretty healthy person and have been to the doctor twice in five years. I just went to visit a dermatologist to get a diagnosis for a skin condition (I called their customer service department TWICE to make sure I didn't need a referral from a primary care physician and was told no) and got a letter from Aetna a few weeks later saying I had EXCEEDED MY MAXIMUM NUMBER OF DOCTOR VISITS. This is the first time I've visited the doctor in over a year. Amazing! I talked to their customer service person who she could not understand it and there was no reason for me to be denied and she was putting the claim back into the system.

I truly believe Aetna automatically denies EVERY claim that comes to them and then sends patients into a red tape hellhole in the hopes that eventually patients will give up and have to pay for it.


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