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My wife just informed me that a prescription is being held up because of a computer glitch. Apparently, no one there can override this situation to push it through so we can get this script filled. When my wife told her that we're a little tired of having to pay up front and wait for however long to get reimbursed, the "customer service" rep dismissed her with something like, "Hey, it's America, and everyone has it tough these days." A good company deals with mistakes and works around them to keep customers happy, and not-so-good companies just don't want to bother. Aetna appears to be solidly within the latter category.


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