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Aetna ripped off consumers!!!Warning!

After performed surgery for a month, I received a bill of $14,347 from the hospital saying the insurance denied the claim. I contact Aetna and spoke to the customer service. She told me the claim was pending due to not receiving the Pre-existing Condition Survey from the Surgeon. After a few months, I contact Aetna and they still saying the claim was pending. I told them to fax me the Survey forms and I will bring them to the Surgeon myself. They said I can't do that. What can I do? I don't have controlled over the Surgeon. Even prior to the surgery, the Surgeon has authorized from the insurance to move forward with the surgery. Now, I'm confronting a bill that I can't afford to pay.


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