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DON'T RELY ON AETNA SUPPORT PHONE PRE AUTHORIZATION! I DID AND NOW AETNA HAS DENIED $1,400 WORTH ON ALLERGY TREATMENT AND TESTING SAYING IT'S PREEXISTING! FIRST TIME EVER TREATED FOR THIS! THEY ALSO SCHEDULED A PHONE HEARING ON MY APPEAL AND NEVER NOTIFIED ME!!
NOW, THEY'RE SAYING, "SORRY, OUR PHONE SUPPORT SOMETIMES MAKE MISTAKES". FILED COMPLAINTS WITH STATE, ETC. THIS JUST ISN'T RIGHT! SO I HAVE TO PAY BECAUSE THEY CAN'T TRAIN THEIR PHONE SUPPORT PEOPLE?


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